Tencent, in partnership with Bupa Hong Kong, has rolled out a palm verification system across 20 private healthcare clinics. Branded as “Express Check-in,” the system is now available at designated Bupa clinics. Three major centers in Central, Tsim Sha Tsui and Admiralty feature palm-scanning kiosks powered by Tencent’s PalmAI technology. Other clinics in the network are offering QR code-based check-in as an alternative.
By leveraging Tencent’s advanced PalmAI technology, which integrates dual biometric authentication using both palm print and palm vein patterns, we are enabling a secure, contactless, and truly frictionless check-in experience. Bupa patients place their hand over a scanner for instant verification, eliminating the need for ID cards or physical interaction with staff. The technology is designed to improve security and hygiene while reducing check-in times. Bupa Hong Kong’s chief customer, data and digital officer Yvonne Leung noted that the service is integrated with the company’s Blua Health app, allowing patients to access care without physical documents.
Tencent’s PalmAI is also on its way into the business payments market in Brazil, through a partnership with fintech Treeal. The partners say Tencent’s palm biometrics have a false acceptance rate (FAR) below one in a billion and a false rejection rate (FRR) of 0.01 percent, or 1 in 100,000. Identity verification takes only 300ms, according to the announcement. “This is a market known for its innovation appetite, and we believe this technology will play a key role in shaping the future of secure, frictionless transactions — not just in payments, but across smart access and urban mobility,” says Tencent Cloud Director of AI Global Commercialization Eric Li.
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